Insider Tips

Tuesday, 17 March 2015 00:00

10 tips your students must know

Do you teach your students the importance of being guest focused?

I always tell my students and stylists - if you want to make a great living in this industry, it's vital that you focus on your guest. You must pay attention to the person in your chair or on your spa bed. Keep your mind with you!

I know this sounds simple, but it's not that easy.

Today I'm giving you 10 tips to share with your students that will help them be more guest focused:
10 Tips 1
By teaching your students to be guest focused, you'll have happier guests and your students will be more successful. Try it!

Before I go today, I want to invite you to register for our upcoming webinar.

Boom your numbers webinar
Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program, sign up for one of our informational webinars below.
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March 17th
March 19thMarch 24th

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Thursday, 12 March 2015 00:00

Be a duck!

We don't usually land in your inbox on a Thursday but we've been super busy this week. We have a lot of great things in the works at the Prosper U headquarters and some really great schools coming on board.

I'm super excited for what the future has in store and my mind won't stop thinking of new ways to make Prosper U even better. Sometimes I think I drive my team crazy with all the ideas.

In busy times like this it's easy to get stressed and overwhelmed which leads me to today's topic. Be a Duck.

What do I mean by this?

Be A Duck

If you have ever looked at ducks, you probably noticed how calmly and beautifully they glide on top of the water. They look absolutely stress-free. But underneath, their little feet are churning as fast as they can. You'd never know because on the outside they are calm as can be.

In this industry, that is how you have to be and we need to teach our future professionals to be this way too.

Being a duck means never stressing out. Even when you want to. Even if you have one client in the chair, one waiting on you, one under the dryer, two on-hold on the phone, one who just dropped in to see if you could look at her hair...and...the electricity just went out, the water isn't working, and you started the morning by arguing with a loved one.

It doesn't matter if you're going crazy and it's a madhouse all around you. You can never, ever let the guests know any of it. Just work as calmly, efficiently and quickly as you can - with a smile on your face.

The fact is no guest wants to be in a stressful environment.

It's important for you to keep calm, maintain your balance and focus on the task at hand. Take a deep breath and calmly move forward, one step at a time. Summon whatever calms you.

To do this, I want to urge you and your students to try this exercise:
Self Assesment 2 

Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program, sign up for one of our informational webinars below.
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March 17th
March 19thMarch 24th

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

be-a-teaching-artist
With the Prosper U Business Training Program, we teach students to be a teaching artist. As a hairdresser - performing the service isn't all the artist has to do. There is more.

One of the biggest complaints we hear from clients is they couldn't get their hair to look like the stylist made it look.

This is why it is super important to teach your client. Involve them in the process. Let's be honest if they don't look good, you don't look good. Teach them how to use the styling products and the right brush to their best advantage.

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With Prosper U, we call this a "Style with Knowledge". It's important to always explain to the client what you are doing and why. Explain the product choices.

Within the Prosper U curriculum, we have created a strategy to help students teach their clients how to do a "Style with Knowledge".

If you would like to learn more about Prosper U - sign up for one of our informational webinars.
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If one of the times listed above doesn't work with your schedule, we would be happy to find a time that will. Give us a call at 316.425.5245 or email us at info@myprosperu.com and we can set up a one-on-one call with you.

Thank you,
Eric Fisher

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P.S. We are rebroadcasting our "Creating a Million Dollar Salon Floor: Retail Sales" webinar Monday, March 9th at 10am (cst) - sign up here today!

One of my personal best practices I live by is to always be on time. On time to me means being at least 10 minutes early. This is a personal best practice I encourage my students and staff to adopt as well.

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I believe that to feel your best each and every day you need to be at least 10 minutes early for your job...or earlier.

By encouraging your students to be early, you are teaching them a skill that will help them be more successful because it allows them to get mentally prepared for the day.

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The biggest challenge many of us have is we don't take the time to think. We just react. By doing this we are not being proactive or thinking about what we have to do. But thinking ahead ensures success - or at least, a much easier day.

When your students are early, their day will go much better - for them, for you, and for your clients. Try it! Implement this best practice and see the difference.

If you would like to learn more about the Prosper U personal best practices and the program - sign up for one of our informational webinars.

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If one of the times listed above doesn't work with your schedule, we would be happy to find a time that will. Give us a call at 316.425.5245 or email us at info@myprosperu.com and we can set up a one-on-one call with you.

Thank you,
Eric Fisher

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Today I want to talk with you about one of the best business building practices - prebooking. Did you know research shows that clients who prebook come in an average of two to three times more a year?
Clients

Prebooking increases your client retention, retail sales, and clinic floor profits. It keeps your clinic floor busier. Therefore, keeping your students busier which provides them with a hands-on real world salon and spa experience.

I invite you to learn more about prebooking in the rebroadcast of our webinar. In this webinar, I go into detail about prebooking and how to make it part of your culture. Plus, I give you an easy script to use.

Register Rebroadcast

Sign up today and learn more about how prebooking is the cheapest, fastest, smartest, easiest and best way to teach your future professionals how to secure their financial future.

Prebooking

Your dentist does it, your doctor does it, your students should too. By teaching your students to prebook, they will have more appointments, you'll make more money, and you will gain loyal guests that will come back again and again.

Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program, sign up for one of our informational webinars below.
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Feb 3rd
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1. Your Hair or Skin Looks Bad, No Authenticity = It's important you look the part - your hair, makeup and skin should look great.

2. You Don't Think They Can Afford It = Never judge a book by its cover. Every client buys products, get them to buy from you.

3. The Client Thinks It's Too Expensive = You could explain that professional brands are more concentrated than store brands and you need less product.

4. They Are Already Using a Professional Brand = Ask what they like about that product. If they like the smell, you might say, "We have a price comparative product that smells great." Always have an answer ready to get them thinking about new products to try.

5. You Don't Mention or Tell About the Products = Your clients will buy somewhere else if you don't educate them and tell them about products in your salon or spa.

6. You Don't Use Any Products On The Client = You have four opportunities to tell a client about the product...cocktail products and use more than you think you need.

7. You Are Afraid To Hear The Word "No" = Simply take the products you used on the client and sit the three products they need the most on the front desk counter. Say "These are the three products I used on you today. This is what I recommend for you. If you have any challenges, please give me a call."

8. You're Not Talking About What You're Using = You're either super quiet, talking about relationships, or something else. Relationship building is important, but you also have to be professional.

9. No Follow Through = You do everything right up to the end and you forget to walk the client to the retail area.

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Future professionals need this information to be successful. A confident professional who knows what products are right for the guest, will have clients who eagerly buy retail, who will look to them as their partner, and will reward them with money, referrals, relationships and more!

The information in today's email is from Prosper U's Module 3. If you would like to learn more about the Prosper U Business Training Program, sign up for one of our upcoming information webinars.
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P.S. Save the date for the reboadcast of our "Creating a Million Dollar Salon Floor: Prebooking" webinar Monday, February 9th at 10am (cst). Click here to register!

Thanks,
Eric Fisher

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Tuesday, 20 January 2015 00:00

It begins and ends at the Front Desk!

Today I want to talk to you about the front desk. Often times we are so focused on our students and the client that we forget how important the front desk is to our business.

Customer service begins and ends at the front desk. Your guest service representatives set the stage for a culture of hospitality. They can be positive facilitators who say "yes", "let me see what I can do" and "what would you like?"

- OR -

They can obstruct hospitality by saying "no", "maybe", "I can't", "we're booked up" or "sorry".

You want positive facilitators to make sure things happen right. They never tell the guest what they can't do, only what they can do. They make people feel good, regardless of the outcome.

At my salons and academy, we have 3 Non-Negotiables that we use with every guest:
Non-negoitiablesYou can learn more about creating a culture of hospitality in my Enlightened Hospitality Book.

Enlightened-Hospitality


It is available for purchase in the Prosper U store on the website here.

Available soon for our Prosper U schools will be a Guest Service Guide which will include proven-to-work systems and scripts to train your front desk to give the very best customer service.

If you would like to learn more about how you can become a Prosper U school and have access to the Guest Services Guide - sign up for one of our upcoming informational webinars.

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If the dates and times don't work with your schedule, we'd be happy to set up a time that would. Just give our Sales and Development team a call at 316-425-5245 or email us at info@myprosperu.com.

Thank you,
Eric Fisher

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P.S. Save the date for the reboadcast of our "Creating a Million Dollar Salon Floor: Prebooking" webinar Monday, February 9th at 10am (cst). Click here to register!

Tuesday, 13 January 2015 00:00

Like attracts like - do you look your best?

One thing I ask the students at my academy and the stylists in my salons is - "What type of client do you want to attract?" I tell them they are in the beauty business, so they should look the part. Their hair, makeup, and fashions must be up to date and look right on them. They must be authentic and look like an in demand beauty professional.

I remind them that like attracts like. So if they haven't changed their appearance in awhile, I encourage them to start thinking about change. My first suggestion is to always look at what's happening in the magazines that influence our clients.

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Let me ask you this: are you teaching your students to periodically reinvent themselves and look their best every day? 

I encourage future stylists to wear fabulous clothes that look expensive, to do their hair and makeup every day, and alter their look on a regular basis by changing their hair color, texture, cut or style. As they refine their image, I remind them to keep in mind the type of client they want to attract.

I tell them to pretend they charge $500 for their services. And then ask them - "How good would you have to look?" "How good would you have to be?"

ask-yourself

I encourage you to look around your school - do your students look like in-demand beauty professionals? Looking the part is what authenticity is all about.

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Think about it like this, what would it say about your dentist if he or she didn't have any front teeth? Or if your mechanic didn't have some grease under his nails?

Take the time today to encourage your students and staff members to look like they are in the beauty business. It can have an impact on your business and your students' future.

The Prosper U Business Training Program teaches the importance of authenticity and how it can help future professionals create a dynamic career. Learn more today - sign up for one of our informational webinars.
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Thank you,
Eric Fisher

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